Thank you for choosing trndvibes. To provide you with the best shipping experience, please read our shipping terms and conditions carefully.

If you have any questions or concerns about your order, feel free to reach out to us at services@trndvibes.com. Your satisfaction is our priority.

Read Before Ordering

1.Notification of Out-of-Stock and Failed Deliveries:

Please ensure you promptly check your email and phone messages. In the event that a product is out of stock or a delivery fails, we will notify you through email or phone call (Phone number: +86). Failed deliveries will be held at the local post office for 7 days. It is essential to collect your package within this timeframe. Failure to do so may result in the post office disposing of the package. If you do not respond to the ‘Pick Up Inform’ email and phone call within 7 days, the package will be considered abandoned.

2. Non-Receipt of Packages:

If you haven’t received your package within 20 business days of placing the order, please email us at services@trndvibes.com with your Full Name and Order Number. We’ll promptly investigate the issue and assist you.

3. International Orders and Taxes:

Please be aware that taxes and duties may be charged for international orders.

If you refuse to pay these charges, the destination country’s customs authority may destroy the package.
If the package is destroyed due to the client’s refusal to pay taxes and duties, trndvibes will not be held accountable.

Regrettably, we cannot offer refunds for packages that are destroyed due to unpaid taxes and duties.

4. Warehouse Locations and Returns:

We operate two warehouses globally, one in China and one in the United States. You have the flexibility to choose the most convenient warehouse for returns.

For any further assistance or inquiries, feel free to contact us at services@trndvibes.com. Our customer service team is here to help.

Shipping Status & Delivery Time:

We are dedicated to dispatching your packages promptly every day. Estimated delivery dates are influenced by factors such as destination address, selected shipping options, and the time required for assembly and preparation of your items. You can calculate delivery estimates by adding the processing time for your order to the shipping time based on your chosen method.Please note that during high-volume or sale periods, there might be slight delays in processing your order.

Receiving Time = Order Processing Time + Shipping Time